Customer Retention Manager at M-KOPA

Job Description

• As the Customer Retention Manager, you will oversee and drive the daily operations of our retention team.
• This includes hiring and developing retention representatives and team leads, designing sales campaigns, and implementing strategies to maximize conversion rates and revenue.
• You will act as a servant leader, coach, and contributor, ensuring that the team achieves high-quality output and consistently exceeds targets, all while fostering a customer-centric culture.

Expertise

• We are looking for a seasoned leader with a proven track record in telesales, campaign management, and team coaching.
• To excel in this role, you should have strong skills in strategy development, data analysis, and performance optimization, along with the ability to inspire and lead a high-performing team.

Key Qualifications

• You must hold a bachelor’s degree in Business Management or a related field and have at least 5 years of experience in a corporate environment, preferably within the BPO or call center industries.
• Proficiency in MS Excel, combined with exceptional presentation, communication, and interpersonal skills, is essential.
• A results-driven mindset, along with experience in CRM systems, is critical to succeeding in this role.
• If you are passionate about making a difference and enjoy driving strategic growth through retention efforts, we would love to hear from you. Join us and help us transform lives through innovation and exceptional customer engagement.