Customer Representative at Rexford Car Rental

Responsibilities

• Assist in developing and implementing marketing plans to drive brand awareness and customer acquisition.
• Assisting in conducting market research to identify consumer trends, preferences, and competitor analysis.
• Assist in ensuring all calls are answered and recorded for reference purposes.
• Acting as the first point of contact for callers, answering emails and phone calls, passing messages on, or highlighting them for their manager’s attention.
• Assist in ensuring payment is made by client on time for reservation and booking, also keep track of itinerary in case of driver overtime.
• Assist in ensuring calls and follow up on car vendor for drivers’ details are done swiftly.
• Assist in ensuring driver’s details are sent to client promptly, whilst communicating to the drivers to prepare for the job.
• Assist in data entry, database maintenance, and record keeping of all cliental base.
• Assist in ensuring invoice are prepared, sent and document in our filing system.
• Assist in creating captions/edit/ content videos for all social media pages
• Assist in maintaining client records.