Customer Relationship Manager at HRbreakoutRoom

Location: Abraham Adesanya, Lagos

Job Description

• Create and nurture long-term relationships with clients, contributing and developing integrated marketing campaigns to promote product sales and services.

Duties & Responsibilities

• Relationship Building: Maintaining productive & positive relationships with clients for business growth. Maintaining existing clients and generating new clients to achieve revenue goals.
• Communication: handling client communication effectively, providing timely client support, understanding client needs and aligning them to existing business programs to meet the needs of the client.
• Business reviews: conducting business reviews to ensure clients are satisfied with allotted land or building.
• Collaboration: working with internal teams– sales, engineers, senior management to address clients’ needs.
• Retention & Acquisitions: Informing clients about company products, services and promotions, forwarding upselling and cross-selling opportunities to the sales team, alerting sales team to opportunities for further sales within key clients.
• Customer satisfaction: Addressing client concerns promptly and professionally. Achieving client relationship targets and KPI’s as set by the department head, carrying out client satisfaction surveys and reviews.
• Data: Updating the CRM database and ensuring account managers are aware of changes within clients. Maintaining up-to-date knowledge about company products and services.

Qualifications

• Bachelor’s Degree from a reputable institution is Marketing, or Business Administration, or Economics or any other related field.
• A Minimum of two years working experience as a client relationship professional. Strong interpersonal skills.

Skills & Attributes:

• Exceptional communication skills
• Knowledge of Microsoft Office Suite
• Analytical thinker with strong conceptual and research skills
• Critical Thinking and Tenacity
• High standards of ethics, integrity
• Excellent time management skills
• Strong interpersonal and communication skills
• Excellent team player with the ability to prioritize work, especially meeting deadlines
• Good organizational skills.
• Ability to function with limited supervision and should be able to deal appropriately with the confidential information.

Remuneration
N100,000 - N150,000 monthly.