Customer Relationship Manager (Client Experience Manager) at Kaplo Africa

Location: Lakowe, Lagos

About the Role

• This role requires someone who can build strong relationships, manage client interactions, and uphold the company’s reputation for excellence.

Key Responsibilities

• Serve as the primary contact for clients, ensuring satisfaction and timely resolution of issues.
• Develop and maintain strong client relationships to drive trust and loyalty.
• Manage client communications, feedback, and service requests efficiently.
• Collaborate with internal teams to enhance the overall client experience.
• Track client engagement and report on satisfaction levels.

Requirements

• Candidates should possess relevant qualifications.
• Proven experience in Customer Relationship Management, Client Experience, or related roles.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Passion for delivering exceptional customer service.
• Experience in Real Estate is an added advantage.

Salary
N100,000 / Month.