Customer Relationship Manager at Apexleap Consulting

We are seeking a highly skilled Customer Relationship Manager to join the team in a bridal fashion brand. The successful candidate will be responsible for managing client relationships, ensuring timely delivery of orders, and providing exceptional customer service.

Salary: ₦150,000/month + other perks

Requirements

• BSC/HND in a relevant field of study.
• Proven work experience in customer service/operations management in the fashion industry.
• Proficiency in digital work tools and platforms (Google Workspace, Google Sheets, MS Office suites, etc.
• Excellent written and verbal communication skills with the ability to engage clients brilliantly.
• Creative thinking and problem-solving skills.
• Excellent interpersonal skills and team spirit.
• Ability to manage multiple projects simultaneously and meet deadlines.

Key Responsibilities

• Manage client relationships and ensure timely delivery of orders.
• Follow up with production team on client orders and relay feedback to clients.
• Document order progress and setbacks on production worksheets.
• Create and share meeting and fitting schedules with clients and team members.
• Log in deliverables and liaise with logistics partners.
• Create weekly and monthly deliverables/targets sheets.
• Follow up with clients post-order to ensure satisfaction.
• Attend to client remarks or complaints and provide meaningful solutions.
• Collate reviews, professional pictures and vendor list for fulfilled orders.