Customer Relations Officer at WorQulture

Summary

Our client (a top tier baking and confectionery store) is hiring for the role of a customer relations officer. The Customer Relations Officer is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.

Salary: 50,000 - 70,000 (Lunch Inclusive)

Work Hours: 8am - 5pm (Mondays - Saturdays)

Availability to start: As soon as possible

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Schedule and conduct status meetings with appropriate development resources and customer.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company's social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem solving methodologies to resolve customer issue.

Requirements

• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.

Qualifications

• Bachelor's degree/ OND/HND
• 1-3 years’ Experience in customer relations or any other relevant role