Customer Relations Officer at Valinno Systems Limited

Job Summary
We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.

Roles:

• Add customer to after sales support after the free support period
• Call customers after the completion of their software implementation to find out if they are having any challenges
• Call customers after the completion of their software implementation to gauge their satisfaction level
• Monitor customer subscriptions to identify overdue payments.
• Call customers to remind them of upcoming renewal, before their subscription is due.
• Follow up with customers after their payment is due
• Advise customers on their various payment options
• Conduct collections process on each customer that includes; phone calls, emails and text messages.

• Develop collection methods that bring in revenue and ensure full payment of subscriptions.
• Negotiate payment plans and schedules.
• Process payments.
• Keeping accurate records and reports on collection activities.
• Work with the support team to resolve customer complaints.

• Work with management to improve processes

Requirements:

• HND/B.Sc. from a reputable institution
• Good writing and verbal communication skills
• Must be computer literate
• Must be proficient with Microsoft Word and Excel
• Ability to work under pressure
• Ability to work unsupervised