Customer Relations Manager at JV Management Consulting

Work Schedule: Full-Time (5 Days Onsite + Occasional Remote Saturdays)

About the Role

• TLP Media is seeking a warm, intelligent, and customer-focused Customer Relations Manager to serve as the first point of contact for clients.
• The ideal candidate should possess excellent interpersonal skills, be capable of converting inquiries into paying customers, and maintain professionalism while enforcing company policies and procedures.

Responsibilities

• Build and maintain strong relationships with clients.
• Respond promptly to client inquiries and concerns.
• Convert prospects into paying customers through effective communication.
• Ensure clients have a seamless and positive experience.
• Enforce company policies while maintaining customer satisfaction.
• Maintain customer records and provide regular feedback on customer trends.
• Collaborate with internal teams to improve client experience.

Requirements

• Interested candidates should possess a Bachelor`s Degree
• 2–3 years experience in customer service, client relations, or a similar role.
• Excellent communication and interpersonal skills.
• Strong negotiation and conflict-resolution skills.
• Ability to multitask and manage client expectations.
• Experience in media, hospitality, or service industries is an advantage.
• Proficiency in CRM tools is a plus.