Customer Relations Assistant at BA Gladiators Limited

Duties & Responsibilities

• Act as the first point of contact to customers through all access channels for all enquiries.
• Offering excellent customer service and after-sales support
• Overseeing the customer service process
• Resolving customer complaints
• Monitoring the work of individual representatives
• Conducting quality assurance surveys with customers and providing feedback to other staff members
• Maintaining a wealth of knowledge about products to enhance customer support
• Maintaining a pleasant working environment for the team
• Updating and managing all social media platforms

Requirements
The Successful Candidate Will be One With:

• A Bachelor's Degree in Administration or a related field
• An ability to motivate other team members
• An ability to prioritize tasks
• Good problem-solving skill
• A confident person
• An ability to maintain consistency in applying policies and processes
• An ability to adapt based on client’s needs
• An ability to communicate clearly and respectfully
• An ability to consider the contributions and opinions of others
• Must maintain positive working relationships
• Excellent interpersonal & written & oral communication skills
• Computer skills
• Knowledge of mediation and conflict resolution techniques

Experience:
Must-Have:

• Experience in customer relations and marketing, proficiency in Microsoft packages, and any Accounting Software
• The ability to speak Hausa will be ideal.

Salary

• 50,000 naira Per month (Negotiable depending on the level of experience).