Customer Relation and Transaction Officer at Apex Network Limited

Job Description and Duties:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
• Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
• Carrying out client satisfaction surveys and reviews.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Letting customers know about other products the company offers.
• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
• Check customer’s balance and verify customer’s signatures.

Requirements/Skill/Competency:

• A minimum of a B.Sc. / HND / BA degree.
• Other higher/ relevant qualification(s) will be an advantage.
• A minimum of 1-year work experience in a similar role((preferably in customer relations or marketing).
• Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
• Experienced in transaction monitoring and drafting of suspicious transaction reports.
• Must be an effective team player.
• Maintain a positive attitude focused on customer satisfaction.
• Solid organizational skills, multitasking and time-management.