Customer Operations Intern at Duplo

Job Description

• This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
• We are looking for a Customer Operations Intern to support customer onboarding, day-to-day enquiries and product adoption across our products and markets.
• You will help customers use our solutions, coordinate issue resolution and maintain accurate records while gaining experience in fintech customer operations.

Responsibilities

• Respond to customer enquiries, resolve routine issues and escalate those requiring specialist support.
• Support onboarding through account setup guidance, training coordination and follow-ups.
• Track customer issues, provide timely updates and maintain accurate support records.
• Follow up with customers to identify adoption challenges and provide approved guidance.
• Gather customer feedback and highlight recurring issues and improvement opportunities.
• Help maintain FAQs, customer guides and training materials.
• Prepare routine reports on support activity, onboarding progress and customer feedback.
• Work with internal teams to follow through on customer needs and outstanding actions.
• Handle customer information responsibly and follow company procedures.

Requirements

• Bachelor’s degree in Business, Communications or a related discipline.
• Clear written and verbal communication skills.
• Strong organisation, attention to detail and follow-through.
• Comfortable using Google Workspace, spreadsheets and digital communication tools.
• Willingness to learn new products, support systems and processes.
• Good judgement, a problem-solving mindset and a professional approach to customer concerns.
• Interest in fintech, business software and customer experience.
• Previous customer-facing experience is an advantage.