Customer Experience Representative at POINT - Print Outsource International

Pointsource, an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy, is recruiting to fill the position below:

Responsibilities

• Receives customers' requests by telephone / mail, analyzes requests and respond accordingly
• Assists in resolving customer problems and complaints.
• Recruit new customers and do follow up
• Digital marketing & Cold calling
• Attend to walk in customers
• Involve in all forms of advertisement drive.
• General office duties.

Qualifications and Requirements

• Minimum of OND in Marketing, Business Administration, Computer Science, or Science related discipline.
• Minimum of 1-3 years experience
• Must possess excellent written and communication skills.
• Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
• Result driven, timely, innovative with good negotiating skills
• Ability to self-motivate and multi-task, work independently or within a team
• Proficiency in using Microsoft Applications such as Word, Excel
• IT & Phone savvy.: Donot apply if you donot have basic computing skills
• Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Remuneration

• In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.