Customer Experience Representative at BEXL Capital Limited

Location: Ibadan

Department: Admin

The Candidate’s Profile

We are hiring a customer experience representative to manage customer queries and complaints. You will also be asked to process email and phone requests, and escalate complaints across a number of communication channels.

Roles & responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer experience process.
• Ensure customer satisfaction and provide professional customer support.
• Must be willing to learn and possess vast knowledge about the organization.

Requirements:

• A University degree
• Ability to stay calm when customers are stressed or upset.
• Computer system proficiency including Microsoft Office suite.
• Experience working with customer support.
• Must have an interest in reading and research