Customer Experience Officer at Majeurs

The role of a Customer Experience Officer (CXO) is to create exceptional brand and buying experiences for a customer or a prospect, across touch points – both digital and physical. To be able to do so, one must demonstrate strong product knowledge along with an ability to efficiently interact with customers, understand their buying journeys, pain points; and align with other business functions to find solutions. The ideal candidate will interact with prospects and clients to close deals and resolve issues that may arise during their buying experience. Further more, the CXO will coordinate the aftersales experience to ensure continual client retention.

The ideal candidate will have 3 years customer services experience as a Team lead with high level of proactiveness.