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  • Posted: Mar 17, 2023
    Deadline: Mar 17, 2023
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    Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
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    Customer Experience Officer

    NOTE: Please do not apply if you have no experience in Bank/Financial Institution in a similar role. 

    Our Client is a Leading Full-Service Commercial Bank. Due to expansion, they are currently in need of a CUSTOMER EXPERIENCE OFFICER.

    Location: Lagos

    Job Responsibilities:

    • Assist in managing and monitoring the total customers’ experience bank-wide
    • Assist in developing winning service initiatives that enhance the customer’s experience bank-wide like monthly publications, messages on birthdays & anniversaries, etc.
    • Identify processes that inhibit excellent service delivery for improvement
    • Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
    • Assist in managing the customers’ experience and internal processes simultaneously
    • Complement the banks’ products and services by delivering a consistent, high-quality customer experience
    • Provide regular & proactive communication with customers and inform them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
    • Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their accounts.
    • Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty, and referrals.
    • Perform other duties as assigned by the Head, Customer Experience Management.

     Job Requirements:

    • A good first degree in any discipline.
    •  A relevant Master’s degree and professional qualification will be an added advantage.
    • 2-3 years related experience in Total Quality Management/Customer Experience in a Bank/Financial Institution.
    • Excellent customer relationship development/management and Database management.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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