Customer Experience Officer at Alpha Mead Facilities & Management Services (AMFacilities)

• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Participate in roadshows and market activation
• Analysing customer feedback on product ranges and new releases, as well as preparing reports.
• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
• Keep informed of industry trends and new CRM technologies.​
• Perform other duties as assigned by the Customer Experience Manager

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.
• Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment
• Experience gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of data analytics for reporting
• Excellent communications skills