Fresh Jobs at Alpha Mead Group

• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Participate in roadshows and market activation
• Analysing customer feedback on product ranges and new releases, as well as preparing reports.
• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
• Keep informed of industry trends and new CRM technologies.​
• Perform other duties as assigned by the Customer Experience Manager

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.
• Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment
• Experience gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of data analytics for reporting
• Excellent communications skills

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• Conduct periodic unannounced property inspections on weekends, nights, and early mornings to determine the performance of key service providers, i.e. janitorial service, landscaping, security, technician/handyman services, etc.
•  Effectively manage current Landlord/tenant relations and deal with the operational requirements as necessary.
• Ensures the effective performance management of facilities contract services including; building maintenance, security, cleaning, waste management, stationery, environmental, and building consultancy services.
• Involvement and input are required with the Portfolio Manager for the selection of service providers.
• Assure full compliance of all service providers with property specifications and standards.
• Responsible for daily inspection and supervising Preventive Maintenance plans
•  Oversee the correction of maintenance issues that relate to the interior space and exterior of the building, as applicable
• Manage property to identify, prevent, address, and eliminate all environmental, health, and safety issues.
• Conduct regular periodic fire and life safety inspections.
• Provide records destruction services as needed to protect proprietary information.
• Monitor utility usage and make adjustments in usage patterns to minimize costs
• Inspect buildings’ structures to determine the need for repairs or renovations
• Supervise all staff in the facility such as janitors, security services officers, gardeners, technicians, and external contractors
• Conduct periodic property reviews to prepare and maintain plans for handling major storms, security risks, and other extraordinary events.
• Maintain a liaison relationship with Landlords or Landlord Representatives.
• Review and understand Leases.
• Produce monthly reports, including an operations summary of completed and planned operations activity.
• Execute other assignments as directed by the Lead Facility Manager or Category Manager

Qualifications

• B.Eng. in Electrical or Mechanical Engineering or any other related field
• Minimum of 5 years of experience as a Facility Manager
• Well-versed in technical/engineering operations and facilities management best practices
• Proven experience working in corporate facilities
• Knowledge of basic accounting and finance principles
• Sound reporting skills using advanced excel
• Relevant professional qualifications e.g. IFM, PFM, IFMA, etc. will be an advantage.
• Proficient in the use of Microsoft Applications such as Word, Excel, and PowerPoint
• Knowledge of CMMS tools will be an added advantage
• Excellent communication skills in written and verbal