Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 11, 2022
    Deadline: Jul 30, 2022
  • Our primary focus is to provide facility management, project management and real estate development consultancy, training and professional services delivery support to corporate organisations and private investors with major real estate assets. We pride ourselves in the delivery of high quality professional services while ensuring minimum total life cycle co...
    Read more about this company


    Customer Experience Officer

    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Participate in roadshows and market activation
    • Analysing customer feedback on product ranges and new releases, as well as preparing reports.
    • Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
    • Keep informed of industry trends and new CRM technologies.​
    • Perform other duties as assigned by the Customer Experience Manager


    • Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.
    • Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment
    • Experience gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.
    • Proficiency in MS Office and CRM software
    • Exceptional interpersonal skills and a client-centered approach.
    • Sound knowledge of data analytics for reporting
    • Excellent communications skills

    go to method of application ยป

    Facility Operations Manager

    • Conduct periodic unannounced property inspections on weekends, nights, and early mornings to determine the performance of key service providers, i.e. janitorial service, landscaping, security, technician/handyman services, etc.
    •  Effectively manage current Landlord/tenant relations and deal with the operational requirements as necessary.
    • Ensures the effective performance management of facilities contract services including; building maintenance, security, cleaning, waste management, stationery, environmental, and building consultancy services.
    • Involvement and input are required with the Portfolio Manager for the selection of service providers.
    • Assure full compliance of all service providers with property specifications and standards.
    • Responsible for daily inspection and supervising Preventive Maintenance plans
    •  Oversee the correction of maintenance issues that relate to the interior space and exterior of the building, as applicable
    • Manage property to identify, prevent, address, and eliminate all environmental, health, and safety issues.
    • Conduct regular periodic fire and life safety inspections.
    • Provide records destruction services as needed to protect proprietary information.
    • Monitor utility usage and make adjustments in usage patterns to minimize costs
    • Inspect buildings’ structures to determine the need for repairs or renovations
    • Supervise all staff in the facility such as janitors, security services officers, gardeners, technicians, and external contractors
    • Conduct periodic property reviews to prepare and maintain plans for handling major storms, security risks, and other extraordinary events.
    • Maintain a liaison relationship with Landlords or Landlord Representatives.
    • Review and understand Leases.
    • Produce monthly reports, including an operations summary of completed and planned operations activity.
    • Execute other assignments as directed by the Lead Facility Manager or Category Manager


    • B.Eng. in Electrical or Mechanical Engineering or any other related field
    • Minimum of 5 years of experience as a Facility Manager
    • Well-versed in technical/engineering operations and facilities management best practices
    • Proven experience working in corporate facilities
    • Knowledge of basic accounting and finance principles
    • Sound reporting skills using advanced excel
    • Relevant professional qualifications e.g. IFM, PFM, IFMA, etc. will be an advantage.
    • Proficient in the use of Microsoft Applications such as Word, Excel, and PowerPoint
    • Knowledge of CMMS tools will be an added advantage
    • Excellent communication skills in written and verbal

    Method of Application

    Use the link(s) below to apply on company website.


    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Alpha Mead Facilities & Ma... Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail