Customer Experience Manager at Efficacy Construction Company

Job Responsibilities

• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (engineers, senior management etc) to address customers’ needs.
• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the restructuring of the organization into a customer-focused establishment
• Ensure that appropriate approvals are in place before real estate transactions are executed.
• Manage regulatory and compliance related services.

Job Requirements

• Bachelor's Degree in any relevant field
• Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Good team player and pays attention to details.
• Ability to work under pressure and meet deadlines.
• Ability to oversee and manage multiple projects
• Background in customer service; industry knowledge (Real Estate) is essential.
• Analytical thinker with strong conceptual and research skills.
• Proficient with Microsoft Office programs.