Customer Experience Executive at HR-on-Wheels

Job summary:

The Customer Experience Executive being the first point of contact is responsible for the day-to-day interactions with existing and potential customers through phone calls, emails, live chats, and all social media handles to ensure enjoyable user experience.

Duties:

• Communicating with clients about their experiences with the product and service
• Providing advice on purchasing products or services
• Collecting and analysing customer information
• Contribute to team effort by accomplishing related results of sales as needed
• Manage incoming and outbound calls
• Converting all leads to sales
• Accuracy in the placement of orders, refunds, or replacement
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints via phone, email, and all social media platforms
• Inform customer of deals and promotions
• Ensuring customer experience is professionally delivered
• Present daily, weekly and monthly reports.
• Listening to customer complaints or concerns and working to resolve their issues
• Build sustainable relationships of trust through open and interactive communication with customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions

Qualifications & Requirements:

• HND/B.Sc in Social Sciences or any related field
• Minimum - 3 years of work experience in customer experience positions.
• Proven customer support experience
• Strong phone contact handling skills
• Active listening skills
• Customer orientation and ability to adapt/respond to different kinds of character
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritise and manage time effectively
• Team player

Salary: competitive