Customer Experience Executive at DNA Learning Solutions

Responsibilities

• Act as a beauty lifestyle product consultant to customers
• Offer information about merchandise selection to help customers choose wisely.
• Have deep product knowledge and exhibit familiarity with all product information.
• Proactively engage with customers through various channels to understand their needs and preferences.
• Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution
• Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals
• Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.

Requirements

• OND / HND / Degree
• Minimum of 2 years of proven experience in similar position
• Only candidates located within Lekki, Victoria Island and Lagos axis will be considered.