Customer Experience Agent at Traction Apps

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team
• In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.

What You'll Do

• Adopt standards/procedures for ensuring the optimal customer experience
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses to inquiries
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend to the customer's queries on our social media platforms and incoming phone calls
• Cross-sell Traction's products and services while engaging the customers.

What You'll Need (Requirements)

• HND / BSc Degree preferred
• At least 1 year experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events.

Our Values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile.