Customer Engagement Officer at TrustBanc Group

 A microfinance arm of a reputable financial institution is looking to hire the services of an experienced Customer Engagement Officer to join its team. The incumbent would be responsible for promoting products and services offered by the organization.

RESPONSIBILITIES

• Call customers using the customer contact provided inhouse.
• Engage customer and potential customers on a one on one as well as group basis.
• Deliver on weekly and monthly target as assigned by management
• Sell group`s product to customer via telephone in a courteous manner.
• Monitors customer’s transaction until disbursement is done.
• Follow up with Credit to ensure prompt resolution of customer`s request

EDUCATIONAL QUALIFICATION

• Bachelor’s degree or HND in Marketing, Finance, Economics, Business Administration and other related fields.
• Related Marketing professional Certifications.

REQUIREMENTS

• Financial services experience
• Minimum 3 years post qualified experience
• Experience in marketing of financial institutions products and services.
• Proven experience as a marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Excellent knowledge of MS Office, marketing computer software