Customer Care Service Executive at Lorache Consulting Limited

Shop Operations (Customer Care Service Executive)

Our client in the ICT sector with operations across the nation seeks to employ qualified candidate for the position of Customer Care Service Executive 

Locations: Lagos and Abuja

•  First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills proven achiever, Should have sharp business acumen

Qualifications: Graduate / Post Graduate

Desired Experience 2 to 5 years in a similar profile

NB  

• Experience in Customer Service
• Experience in Cash and Stock management
• Experience in First line interaction with customers
• Candidate Integrity is key (Integrity checks to be provided.)