Customer Care Representative at TeamAce Limited

Key Responsibilities: 

• Follow-up: Ensuring customer problems are resolved and satisfaction is achieved.
• New User Engagement: Welcoming and assisting new users, connecting them to account officers.
• Driver Support: Helping new drivers with vehicle inspections and following up for timely completion.
• Availability: Being available for up to 12 hours daily to handle interactions on short notice.
• Issue Resolution: Managing complaints and escalating complex issues.
• Customer Satisfaction: Ensuring customers feel valued in every interaction.
• Product Knowledge: Staying updated on platform features.
• Collaboration: Working with other departments to resolve issues.
• Record Keeping: Maintaining detailed records of interactions and resolutions.

Requirements:

• Minimum of OND any related field.
• Minimum of 1 years’ experience in Similar Industry

SALARY- N100,000 – N130,000 NET