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  • Posted: Sep 14, 2022
    Deadline: Sep 30, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    PrimoFinesse is a choice provider of innovative business advisory solutions and top-notch training services for small and medium enterprises. We give unconventional and workable business strategies that yield astounding profit. We help businesses in the efficient working of the People, Process, Strategy and Technology in alignment with business objectives. ...
    Read more about this company


    Customer Care Representative

    Job Brief

    The Customer Service Representative (CSR) is the first point of contact for direct B2C customers who have enquiries or feedback about Rally’s Closet’s products. The CSR shall perform responsibilities such as answering inbound calls, making outbound calls, addressing and creating invoices.

    Job Responsibilities

    • Communicating with customers through various channels and responding to their enquiries promptly.
    • Taking customers’ orders via the company’s social media channels and issuing invoices and receipts.
    • Answering inbound phone calls and messages, and making outbound calls to existing and prospects,
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Ensuring customer satisfaction and providing customer support.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Following up with customers on their needs, products quality feedback and notifying them of the various loyalty and reward programs they can benefit from.

    Skills and Requirements

    • Excellent oral English communication skills
    • Excellent writing skills
    • Strong phone contact handling skills and active listening
    • Little or no experience in customer service
    • Customer orientation and ability to adapt/respond to different types of characters
    • Minimum of National Diploma in any field of study

    Preferred Location of Applicants – Lekki

    Preferred Gender – Female

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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