Customer Care Representative at Nahco Aviance

Responsibilities

• Providing introductory information to prospective and new customers.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
• Letting patrons know about additional products or services that might benefit them.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns, when necessary.
• Troubleshooting common issues with products or services.
• Working with a team ofCSRsand other departments to find appropriate solutions to problems.

Requirements

• Candidates should possess an HND / B.Sc Degree with 2 - 3 years work experience.