Customer Care Representative (Graduate Trainee) at LOPTERRA

Job Summary

• Our client is seeking a competent and empathetic customer care representative to join their team.
• The ideal candidate will be responsible for providing exceptional services in addressing inquiries and resolving issues to ensure a positive customer experience.
• Our client stands out as one of the most competitive renewable energy and power systems firms in Nigeria.
• By working with this esteemed organisation, you will encounter a diverse range of learning experiences and challenges that will foster your professional development.

Job Description

• Be the first point of contact for customers using their PayGo services, addressing inquiries, and troubleshooting issues.
• Assist agents in using our sales app, explaining features, and guiding them through the sales process.
• Proactively reach out to customers to gather feedback, identify areas for improvement, resolve issues that may arise, and ensure customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.
• Stay informed about product updates, service changes, and industry trends to provide accurate information to customers.
• Maintain detailed and accurate customer interaction records
• Adhere to quality standards and service level agreements.

Qualifications / Skills

• HND / B.Sc in Accounting, Statistics or any data related field
• A year experience as a call centre agent is an added advantage
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a proactive approach to customer issues.
• Comfortable using technology, including customer service platforms.
• Technologically savvy and proficiency in Microsoft office suite (including Excel)
• Ability to learn quickly and adapt to evolving processes.
• Detail-oriented and able to maintain accurate records.
• Eager to learn and take on new challenges.
• Team player and problem solver
• Ability to multitask and prioritise tasks.
• Growth mindset
• Proximity to Ikeja is an added advantage.