Lopterra leaders empower the business by investing in experienced professionals skilled to provide the core of our services, with a leadership influence that lies in the commitment to build strong, trustworthy relationships with our clients, candidates and amongst colleagues. Our team is widely recognised for their excellent service, professionalism and unma...
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Our client is seeking a competent and empathetic customer care representative to join their team.
The ideal candidate will be responsible for providing exceptional services in addressing inquiries and resolving issues to ensure a positive customer experience.
Our client stands out as one of the most competitive renewable energy and power systems firms in Nigeria.
By working with this esteemed organisation, you will encounter a diverse range of learning experiences and challenges that will foster your professional development.
Job Description
Be the first point of contact for customers using their PayGo services, addressing inquiries, and troubleshooting issues.
Assist agents in using our sales app, explaining features, and guiding them through the sales process.
Proactively reach out to customers to gather feedback, identify areas for improvement, resolve issues that may arise, and ensure customer satisfaction.
Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.
Stay informed about product updates, service changes, and industry trends to provide accurate information to customers.
Maintain detailed and accurate customer interaction records
Adhere to quality standards and service level agreements.
Qualifications / Skills
HND / B.Sc in Accounting, Statistics or any data related field
A year experience as a call centre agent is an added advantage
Excellent communication and interpersonal skills.
Strong problem-solving ability and a proactive approach to customer issues.
Comfortable using technology, including customer service platforms.
Technologically savvy and proficiency in Microsoft office suite (including Excel)
Ability to learn quickly and adapt to evolving processes.
Detail-oriented and able to maintain accurate records.
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