Customer Care Representative at Domeo Resources International (DRI)

Main Function

• The Customer Care Representative is responsible for ensuring an excellent customer experience by addressing inquiries, resolving complaints, and maintaining positive interactions with guests.
• The role focuses on customer satisfaction, feedback management, and service improvement.

Role Responsibilities

• Attend to customer inquiries and provide accurate information.
• Handle complaints professionally and ensure timely resolution.
• Maintain a friendly and welcoming attitude at all times.
• Monitor customer satisfaction and gather feedback.
• Escalate complex issues to the appropriate department.
• Keep records of customer interactions and feedback.
• Support front-of-house operations when necessary.
• Ensure adherence to service standards and company policies.

Qualifications and Requirements
Education and Certifications:

• Minimum of OND/HND/BSc in any related field.
• Certification in customer service is an advantage.

Experience:

• 2–3 years of experience in customer service or hospitality.
• Experience in a restaurant or service environment is preferred.

Core Competencies:

• Customer Service Excellence
• Communication Skills
• Problem-Solving Skills
• Emotional Intelligence
• Patience & Professionalism
• Attention to Detail.