Customer Care / Purchasing Officer at 7Eleven Consultancy Services

Responsibilities

• Manage customers’ enquiries on orders, deliveries and products
• Provide delightful customer experience through email, phone, messaging and social media touch-points
• Monitor and follow up on customers’ feedback, requests, claims and delivery requirements
• Process daily customer orders by ensuring that sufficient stocks are in store and purchasing regularly from designated suppliers
• Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defects or damaged products
• Manage and update online store inventory
• Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary
• Coordinate the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary
• Assist in product listing, orders' fulfilment and shipping arrangement on company's e-commerce platforms.
• Any other administrative work as assigned by the Operation Manager / General Manager.

Requirements

• Candidates should possess relevant qualifications with 2 - 4 years relevant work experience