Customer Care Officer at Elvaridah

Job Responsibilities

• Address customer inquiries, reservations, and walk-ins with courtesy and efficiency
• Greet customers warmly and provide a positive first impression.
• Assist customers with billing inquiries and payment processing
• Monitor and maintain cleanliness in customer areas, including tables and restrooms
• Suggest additional menu items or specials to enhance the customer experience
• Promote add-ons or promotions to increase sales
• Develop creative materials for marketing campaigns
• Coordinate and oversee food photoshoots for promotional materials and social media
• Develop creative content for social media platforms.
• Conceptualize and plan creative events within the restaurant space
• Work closely with chefs to visually enhance the presentation of dishes
• Conduct research on various topics, gather data and compile results

Requirements

• Bachelor's Degree in Mass Communication, Marketing or a related field.
• Minimum of 3 years of experience in the food industry as a customer care representative
• Time Management
• Effective communication skill
• Tech Savvy
• Proximity to location is an advantage.