Customer Care Associate at Ique Security Service Limited

Job Summary

• A customer care associate assists customers with inquiries related to a company’s products and services.
• Customer care associates maintain adequate company and product knowledge to provide proficient service.

Responsibilities

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Job Requirements

• Candidates should possess an HND / NCE / OND qualification.
• 1 - 5 years work experience.