Jobs at Ique Security Service Limited

Job Summary

• A customer care associate assists customers with inquiries related to a company’s products and services.
• Customer care associates maintain adequate company and product knowledge to provide proficient service.

Responsibilities

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Job Requirements

• Candidates should possess an HND / NCE / OND qualification.
• 1 - 5 years work experience.

go to method of application »

Job Summary

• Sales associates greet customers on arrival then assist the customer with any questions they have about the purchase they want to make.
• They often help the customer with returns, refunds, and resolve common complaints.

Responsibilities

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Requirements

• Candidates should possess an SSCE / NCE / OND / HND with 1 - 3 years work experience.