Customer Care Assistant at Arami Essentials Cosmetics Nigeria Limited

Responsibilities

• Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic processes.
• Answering customer enquiries or passing them on to the appropriate department.
• Giving information and helping to solve customer problems.
• Processing complaints and ensuring resolution.
• Taking information from customers and entering it into a database.
• Directing customers to the website for purchase.
• Making sure that the customer's experience is a positive one.

Required Qualifications and Skills

• HND / B.Sc in any Social Sciences discipline
• Good knowledge of Customer Relations Management (CRM)
• At least 1 year experience in Customer Service
• Great communication and time management skills
• Ability to complete tasks on time with little supervision
• Attention to detail
• Quick decision making
• Patience
• Reliability
• Assurance
• Empathy
• Responsiveness.