Customer Account Associate (Apapa) at Careers Verified

We are looking for ambitious and motivated graduates to join our team as Customer Account Associate – Graduate Trainees. This program is designed to provide fresh graduates with hands-on experience in customer account management, service delivery, and client relationship building. Successful candidates will undergo structured training, mentorship, and on-the-job learning to prepare them for future roles within the organization.

Key Responsibilities

• Learn and support the management of customer accounts under supervision.
• Assist in handling customer inquiries, requests, and complaints in a professional manner.
• Participate in processing customer orders, account updates, and documentation.
• Work with senior associates and managers to understand account management processes.
• Maintain accurate records of customer interactions and transactions.
• Contribute to building strong customer relationships through effective communication.
• Support internal teams (sales, operations, and finance) in resolving customer issues.
• Participate in training sessions, workshops, and performance reviews as part of the graduate trainee program.

Requirements

• Strong communication and interpersonal skills.
• Eagerness to learn and build a career in customer account management.
• Ability to work collaboratively in a team environment.
• Basic proficiency in MS Office Suite (Word, Excel, PowerPoint).
• High level of professionalism, adaptability, and a positive attitude.

Key Competencies

• Willingness to Learn
• Customer Service Orientation
• Teamwork & Collaboration
• Time Management & Organization
• Problem-Solving Ability