Token Metrics provides AI-based cryptocurrency ratings and price predictions. Our customers leverage our professional analysts, analytics, and artificial intelligence to become smarter crypto investors.
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To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers.
Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
The duration of the Astra DAO internship program is 3 months. It is an evaluative unpaid internship with the possibility of return offers, depending on the company's needs.
Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Assist with other matters relevant to the role, as provided by Token Metrics
Requirements
Familiarity with CRM systems Preferably Intercom
Ability to navigate community management tools Like Telegram, Discord
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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