Crypto Customer Success Intern at Token Metrics

• To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers.
• Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
• The duration of the Astra DAO internship program is 3 months. It is an evaluative unpaid internship with the possibility of return offers, depending on the company's needs.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Assist with other matters relevant to the role, as provided by Token Metrics

Requirements

• Familiarity with CRM systems Preferably Intercom
• Ability to navigate community management tools Like Telegram, Discord
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively