Credit Operations Manager at PalmPay

We are seeking a skilled and organized Credit Operations Manager to join our fintech company in Nigeria. As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.

Key Responsibilities:

Loan Application Processing:

• Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
• Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.

Documentation Management:

• Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
• Implement and enforce document retention policies to support effective record-keeping.

Process Optimization:

• Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
• Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.

Quality Control and Compliance:

• Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
• Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.

Team Management and Training:

• Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
• Foster a collaborative and productive team environment.

Vendor Management:

• Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.

Reporting and Analysis:

• Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
• Analyze data to identify trends, bottlenecks, and areas for improvement.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Finance, or a related field; a Master's degree is a plus.
• A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
• Strong understanding of lending processes, documentation requirements, and credit risk management.
• Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
• Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
• Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
• Strong communication skills to interact with team members, stakeholders, and external partners.