Country Manager at Tezza Business Solutions Ltd

Duties, Responsibilities & Key Performance Indicators
Corporate Strategy Implementation – 10%

• Ensure good understanding of corporate strategy and must be able to provide useful insight and communicate same to internal team.
• Must provide scheduled reports and update on how strategic objectives affect daily operations, evaluate impact and advise upper management accordingly.

Team Engagement & Motivation – 30%

• Must promote and reinforce the corporate culture and Tezza brand.
• Must align with other country managers and upper management to maintain a collaborative and optimized workplace environment.
• Must demonstrate leadership by motivating the team through coaching and mentoring.
• Must ensure productivity and control measures adequately enhance team productivity whilst ensuring corporate objectives are uncompromised.
• Must ensure measures are taken to get timely feedback from team members in and out of client sites to facilitate prompt action or escalations to upper management where necessary.
• Must foster an environment of trust, openness and accountability to promote team commitment and career growth.
• Must demonstrate empathy without prejudice whilst ensuring organizational policies, procedures are duly complied with.

Business Representation – 20%

• Must provide professional and local representation on behalf of the Board of Directors in all matters pertaining to legal, regulatory and other administrative matters and provide prompt reporting or escalation to upper management as required.
• Must proactively seek to understand the legal and regulatory laws that affect the operation of the business and provide guidance or make recommendations to upper management.
• Must protect the image, reputation and brand of the company before it’s customers and other stakeholders and also ensure any such threats are dully reported or escalated to upper management.

Business Operations – 30%

• Must ensure upper management is effectively guided on optimal resource requirements (human, financial) to ensure effective operations across all businesses and operations.
• Must ensure effective optimization of resources and opportunities by leveraging resources, assets and opportunities across all Tezza operating regions for cost optimization.
• Must provide oversight on financial performance for the operations and ensure growth and profitability targets are kept in focus and attained at marked milestones.
• Must ensure measures are put in place to proactively identify, track and report operational risks (internal and external) and facilitate mitigation/or treatment to avert occurrence or minimize impact.
• Oversee the effective tracking and reporting of team operations, challenges and achievements using corporately adopted tools.

Business Generation – 10%

• Must facilitate knowledge of client business/operations to establish business - friendly partnership to foster opportunities for new business.
• Must demonstrate leadership and support to sales/marketing/client services functions to ensure critical challenges are promptly addressed or escalated for resolution.
• Must leverage and expand local network to create business leads relevant to company business/operations with the intent to develop corporate brand, industry presence or revenue generation.
• Must drive global business growth across operating regions by leveraging cross-boarder assets and resources to generate new business or increased revenue margins.

Required Skills & Competencies

• Demonstrate strong communication, organizational and negotiation skills. 
• A motivated self-starter, good use of initiative and independence of thought with little or no supervision.
• Demonstrate effective leadership required to motivate and guide teams for productivity and career growth. 
• Demonstrate competence in presentation, analytical and planning skills.
• Capacity to demonstrate empathy for staff and customers is essential.
• Demonstrate good understanding of risk, impact to business, people, brand and reputation and how to objectively prioritize risks and opportunities.
• Demonstrate good knowledge of the local technology industry and a moderate to competent understanding of the software quality assurance business and its operations.
• Demonstrate adequate social skills to engage middle to senior management of listed companies in technical and operational aspect of the company’s business and identify opportunities.

Academic & Professional Requirements

• BSc / BA in business administration or related field
• Minimum of 5 years of senior -level leadership, capacity building and management 
• Strong Project and people manager skills with a proven track record 
• Expert level written and verbal communications skills
• Excellent Networking skills
• Excellent customer service skills
• Excellent organizational and leadership skills
• Solid financial acumen to ensure adequate resource allocation and efficiency, including budgeting, negotiating with suppliers, and financial management