Corporate Services Officer at Eye Foundation Hospital

Job Summary

• This role will support and implement activities to generate and improve revenue growth, profitability and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.
• This role is critical to building strong relationships, visibility, and brand awareness of the organization among corporate organizations, health maintenance organizations as well as other stakeholders.

Responsibilities

• Support the creation and effective management of new and existing clients (HMOs and Corporate organizations) partnerships and improve the company’s business network for improving sales opportunities.
• Ensure proper engagement with clients to promptly attend to their needs in the interest of the company both on the front end and back office.
• Ensure customer satisfaction through proper engagement with clients and proactiveness in attending to their needs both on the front end and back office.
• Deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders (clients) on the value of the company.
• Manage Requests for Information (RFIs) and Partnership Requests and Proposals under guidance of the head of the department.
• Ensure adequate and up-to-date information on clients is available to all units in order to guarantee seamless service to clients.
• Ensure compliance with standard processes for onboarding clients, securing approvals for treatment, and submission of invoices/bills to ensure prompt recovery of payments
• Maintain effective timely and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention.
• Conduct informed visits to prospective customers to present the company’s value proposition as it relates to their company and needs.
• Call on existing clients and prospects (i.e., emails, phone calls, and in-person visits) to uphold relationships and qualify prospects for fit with our product offerings and to schedule appointments.
• Conduct regular research on potential customers (e.g. financial status, reputation, markets, etc.) to ensure appropriate targeting of viable prospects and the creation of a client database.
• Work cross-functionally to implement the organization’s corporate and communication plans.
• Represent the company during events such as conferences, seminars, exhibitions and client events etc to advance the cause and business of the organization.

Qualifications

• Bachelor's Degree in Marketing or any related field preferably in the Social Sciences.
• A postgraduate degree will be an added advantage
• 2-3 years’ experience with at least 1 year experience in business relationship management, marketing, communications, sales and/or customer service required.

Competencies:

• Proficiency in English and at least 1 other local language (Yoruba, Igbo, Hausa)
• Excellent organization skills
• Meeting Sales Goals
• Negotiation
• Sales Planning
• Build Relationships
• Market Knowledge
• Analytical and critical thinking skills
• Customer Service and Communication Skills
• Experience of social media management
• Excellent writing skills.

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.

Computer Savvy Skills:

• Proficient use of Microsoft Office (Word, Excel, and PowerPoint).