Corporate Retention Associate at Reliance HMO

Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Job Description

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• B.Sc / HND qualification
• Minimum of 2 years post-NYSC experience in the health insurance sector or a similar field.
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages.
• Must be based in Lagos.

What's on Offer?

• Join a market leader within Healthcare
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact