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  • Posted: Oct 6, 2022
    Deadline: Not specified
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    Corporate Retention Associate

    Job Summary

    • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
    • The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

    Job Description

    • Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
    • Assist corporate clients in onboarding and navigating our system and the healthcare system in general
    • Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
    • Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
    • Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
    • Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

    Requirements

    • B.Sc / HND qualification
    • Minimum of 2 years post-NYSC experience in the health insurance sector or a similar field.
    • Strong written and spoken communication skills
    • Strong analytical thinking skills
    • Ability to work in a team and collaborate with various individuals
    • Strong interest in developing a career in a client-focused role
    • Sales/Customer Success/Client Relations experience are added advantages.
    • Must be based in Lagos.

    What's on Offer?

    • Join a market leader within Healthcare
    • A role that offers a breadth of learning opportunities
    • Opportunity to make a positive impact

    Method of Application

    Interested and qualified? Go to Reliance HMO on reliancehealth.snaphunt.com to apply

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