Core Banking Officer at Stanbic IBTC

Job Description

• Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity.
• Ensure smooth running of the core application systems through process issue resolutions and optimisation where required.
• Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame.
• Also, ensure that calls are escalated and communicated to the required support area and user.
• ​​​Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. 
• ​Ensure the duration and severity of service disruptions due to system downtime are minimized​​.
• ​​​Successful resolution of application and system environment issues  
• ​Reduced number of incidents 
• ​In depth post-mortem analysis after downtimes for prevention of further incidents​​.
• ​​​Reduced number of incidents 
• ​Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.
• ​​Resolution of user-reported application-related issues 
• ​Reduced number of incidents 
• ​Deployment of applications patches (custom and product) 

Qualifications

• BSc in IT, Computer Sciences​ or related field
• Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration.

Experience:

• 3-5years experience in technical support and management of Core and Peripheral Applications,
• Effective communication of technical development requirements and stages with stakeholders, Use of Agile frameworks to support software integration and implementation, resolution of product design and implementation to meet business goals.
• 3-5 years Knowledge of Banking Products and Systems. Knowledge of Windows Operating system and related software.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data.

Technical Competencies:

• Application Knowledge for Support
• Capacity Management
• Database Administration
• License Management
• Service Level Management
• Service Management Processes.