Coordinator - NES Special Projects at MTN Nigeria

Reports To: Manager - NES Strategic Projects

Division: Network 

Mission: 

• Ensure end to end implementation and integration of enterprise projects

Job Descriptions:

• Participate in efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Use and manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoice, and monitor receivables for project
• Responsible for Project closure activities for Enterprise contractual sign up
• Directly manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites) and ad hoc projects that may arise from EBU.
• Implement project changes and interventions to achieve project output as well as generate progress reports on projects, migrations and upgrades.
• Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
• Manage day-to-day operational aspects of a project and scope, and handover of completed projects to NES operations.
• Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
• Serve the Division’s internal customers and provide solutions to improve customer experience.
• Drive planned strategy for the successful delivery of MTN EBU, focusing on Customer Centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
• Develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.

Education:

• First degree in Electrical/Electronics/Computer Engineering or Computer Science or other science discipline.
• Fluent in English.
• Project Management Education or Certification (PMP, Scrum Agile, etc.) is advantageous.

Work Experience: 

3 - 7 experiences which include:

• Experience in an area of specialization
• Experience working in a medium-to- large organization.
• Project implementation experience as a Customer Service Engineer is advantageous.
• Experience with ICT network Implementation and service deployment.