Coordinator - Device Logistics and Support at MTN Nigeria

Mission:

• To support in identifying new device technology and coordinate the development and review of test processes and procedures for all broadband device categories.
• To ensure device distribution and stock management in compliance with laid-down processes and procedures in alignment with the regional sales teams.

Description:

• Manage broadband device quality, testing, performance, and functionality in line with business needs and network compatibility
• Develop strategies and collaborate with internal stakeholders on broadband device category requirements, packaging, and procurement.
• Provide regular support and updates to vendors and users where technical upgrades or support are required for device performance and functionality.
• Ensure broadband device categories are bundled with approved data propositions and relevant information.
• Monitor broadband device performance and coordinate feedback and swap processes on defective, faulty, or damaged devices.
• Provide outstanding technical support with the use of a variety of technical tools to analyze and troubleshoot issues in real-time and investigate solutions.
• Execute all periodic device-related initiatives.
• Work with regional technical staff in the areas of device performance, fault and escalation management, and effective solutions.
• Work with regional field sales staff in the area of logistics and planning to undertake effective sales activities.
• Work with marketing, IT, NWK, and GSSC to ensure device quality management.

Education:

• First degree in social sciences or computer science or engineering
• Fluent in English

Experience:

3–7 years’ experience in an area of specialization, with experience working with others to include:

• Experience in project planning, product testing, customer support, engineering, or a related function
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
• Telecoms experience would be an advantage.
• Experience working in a medium organization