Coordinator Demand Management at MacTay Consulting

Location: Ikoyi Lagos    

Job Responsibilities

• To provide comprehensive assistance in projects/demands initiation, planning, execution, control and closure to facilitate IT projects/demands related activities
• Assist with demand delivery within budget (time and financial) and within defined quality criteria.
• Provide Demand Manager with up-to-date financial position on all projects.
• Assist in compiling project charter including projecting project scope, problem statement and goal statement.
• Assist with demand planning in line with recommended tool sets.
• Develop execution plans for all assigned demands
• Track demand activities in compliance with planning guidelines and plans.
• Co-ordinate input and maintains plans throughout demand life cycle.
• Gather demand status and assist in providing with up to date information on all demands (where applicable) to Demand Manager.
• Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
• Capacity and resource management skills towards managing internal capacity for demand delivery
• High-level understanding of the telecom’s enterprise architecture.
• Measure progress per work stream and team members against weekly targets and deliverables.
• Schedule and track quality assurance reviews and assist with formal project success reviews.
• Organize and facilitate meetings, sessions and workshops and document minutes of meetings, weekly reports or any other reports identified as relevant to the demands.
• Prepare and circulate status update reports.
• Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
• Provide insight into essential demand metrics, monitor and execute SLAs to stakeholders.
• Keep abreast of business process changes and communicate these to team members.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Develop reports as required by the IT Demand Manager
• Build and maintain relationships within and outside IT
• Support the IS Demand Manager in demand delivery to meet KPIs

Job Requirements

• First Degree in Computer Science, Information Technology, Computer/Software/Electrical/ Electronic Engineering and any related discipline.
• Membership of relevant professional body
• Minimum of three years post NYSC experience in similar role (experience in telecommunications an added advantage).
• Proficiency in the use of Microsoft Suites (PowerPoint, Excel, Word etc.)
• Good communication skills; excellent business writing skills
• Multi-tasking environment
• Might be required to work extended hours/weekends