RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX...
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We are looking for a talented Content marketing and community manager to build and grow our platform for more cx conversations in Africa.
Responsabilities
Engage with our visitors and prospects (live chat, marketing automation)
Produce high-quality content to educate our audience, primarily executives, middle managers, and sales reps (product videos, guides, infographics, blog posts)
Interact with external channels (social networks, news site and forum), press relations
Organize virtual events, meetings, etc.
Increase our weekly presence on LinkedIn, Instagram, Twitter, with high quality content
Organically grow our follower count by engaging the wider community on social media, participating in group/community conversations where exposure of our brand or sharing thought leadership can attract quality followers to our pages
Work closely with the website developer to update the website with quality content and landing pages that help convert leads into buyers
Collaborate with digital media houses to publish our press release and blog posts
Create in partnership with a selective press house new content related to the customer experience as a guest editor
Find creative ways to grow our newsletter on a monthly basis (20% MoM growth) mainly from Ghana, Nigeria and Kenya.
Preferred qualifications
Autonomous, quick learner (there are many areas to learn related to experience management)
Good copywriter (content is king). We are a technology company building a customer experience management platform.
You must have an interest in this market.
Proven work experience as a content marketer
Understanding web publishing requirements
Editorial mind with an ability to predict audience preferences
Hands-on experience with SEO and web traffic metrics
Expertise in social media platforms
Project management skills and attention to detail
Bachelor’s degree in marketing, journalism or a relevant field
Gmail
Yahoomail