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  • Posted: Aug 9, 2022
    Deadline: Aug 15, 2022
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    With over 20 years track record of delivering turnkey engineering solutions across 5 business sectors - Telecommunications, Energy, Health, Transport and Building Management Systems, PPC (formerly Philips Projects Centre) is a Systems Engineering and Integration Company whose activities are primarily geared towards providing specialized integrated solutions....
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    Contact Centre Officer

    Job Descriptions

    • Answering phone calls from customers professionally and responding to customer enquiries and complaints.
    • Identify the needs of customers, resolves issues and provide solutions.
    • Researching required information using available resources.
    • Handling and resolving customer complaints regarding product sales to customer service problems.
    • Providing customers with the organization’s service and product information.
    • Processing, booking, appointment, and reports requested by the customers.
    • Identifying, escalating priority issues and reporting to the high-level management.
    • Following up complicated customer calls/chats where required.
    • Completing call/chat notes and calls/chats report as necessary and updating them in the CRM.
    • Obtaining and evaluating all relevant data to handle complaints and inquires.
    • Recording details of comments, inquires, complaints, and actions taken.
    • Maintain records of the conversations with the customers and analyze the data.
    • Write and submit timely reports on performance, target and customer queries.
    • Partner with the Business Development department to engage customers electronically.
    • Attend to client’s enquiry and keep proper records to be forwarded to the Head of commercial.
    • Clients’ follow-up after test/procedure for feedback processes.
    • Send daily, weekly, and monthly reports on activities and issues encountered.
    • Any other duties assigned.

    Qualifications and Person Specification

    • Bachelor's Degree in Mass Communication or any Social Science related field
    • 2-4 years experience in Contact Centre /Customer Service in a healthcare sector
    • Solid knowledge and understanding of diagnostics sales and services
    • Excellent verbal and written communication skills.
    • Ability to multitask, prioritize, manage time efficiently
    • Attention to details
    • Analytical mindset and critical thinking
    • Speed and efficiency
    • Commercial awareness
    • Proficient in the use of Microsoft Office Suite
    • Good Inter-personal and Relational Skills (Team Oriented).

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: recruitment@bthdc.com.ng using the Job Title as the subject of the mail.

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