Contact Center Agent (Igbo and Hausa) at Workforce Group

Responsibilities

• Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time 
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach 
• Assist customers place and complete orders in timely manner while adhering to standard policies and procedures 
• Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately 
• Research, identify, and resolve customer complaints using applicable software 
• Process customers’ orders, forms, and applications; follow through to ensure order fulfilment 
• Document all customer interactions according to standard operating procedures on the applicable CRM solution.

Requirements

• Candidates should possess an HND / B.Sc Degree.
• Age range - 26 years below.