Consumer Sales Officer at Swift Networks

Job Objective:

• Responsible for communicating with potential customers through the telephone, in order to develop an effective pipeline of new business and achieve or exceed sales targets.

Job Duties & Responsibilities

• Responsible for attending to outbound sales enquiry calls and online sales chat with prospective customers.
• Aggressively make cold calls and sell to existing and prospective customers, the company service solutions, while achieving daily call targets.
• Processing online orders promptly, set reminders and follow up with generated leads to build relationship with prospective customers.
• Maintaining a good customer relationship with existing customers to enhance customer retainer-ship while managing churn customers to re-establish contact.
• Build and maintain a high level of product knowledge.
• Obtain new customers information, payment and process orders online promptly.
• Achieve and exceed sales target in the area of subscribers and revenue on a consistent basis while converting prospective clients into long term sales relationship and opportunities.
• Apply the ideal and professional phone etiquette.
• To carry out other duties as may be assigned by the Head of Department.
• Knowledge, Skill and Competencies
• Pleasant and friendly mannerism.
• Basic computer knowledge- the person should be adept in using search tools, browser and also email features familiarity of CRM solution.
• Excellent listening and communicating skills (oral and written).
• Good negotiation and persuasive skills to aggressively cold call, follow-up and close sales.
• A proactive, self motivation individual with the ability to work independently yet a team player.
• Knowledge of windows based applications as well as various internet technologies.
• A fast learner with the ability to manage time effectively and work under pressure.
• Ability to adapt to change – meets the changing demand of the work environment.
• A sound knowledge of telephone etiquette.

Requirements

• The job holder must have a Bachelor's Degree (Second Class Upper) in Engineering, Computer Science or IT related discipline with a minimum of 10 years’ post qualification experience preferably in Enterprise Sales and within the Telecoms Industry.
• Possession of a Master's degree and experience in managing strategic business will be an added advantage.