Concierge Assistant at Elvaridah

Role Summary

• The Concierge Assistant supports the company’s operations, client service, and communications ecosystem.
• You will coordinate bookings, manage digital inquiries, liaise with premium vendors, and ensure each client’s journey is executed with precision and warmth.
• This is a tech-enabled, client-facing role you will work across our website, mobile app, WhatsApp Business, CRM (Zoho), and social platforms, ensuring no request goes unanswered.

Key Responsibilities
Client & Booking Management:

• Manage client requests, from airport arrivals to nightlife, dining, and bespoke experiences.
• Coordinate bookings across Company’s CRM (Zoho), app, and WhatsApp Business.
• Maintain up-to-date itineraries, booking trackers, and vendor schedules.
• Liaise with clients to confirm bookings, share updates, and handle last-minute adjustments.
• Follow up after each experience to ensure client satisfaction and feedback collection.

Digital Communication & Workflow Tools:

• Monitor and respond promptly to all client inquiries via the website, app, email, WhatsApp Business, and social media DMs.
• Use automated templates, chat tools, and CRM workflows to manage responses efficiently.
• Help set up and refine workflow automations in Zoho and related digital tools.
• Maintain an organized record of all client communications and service histories.

Vendor Coordination:

• Communicate with Company’s verified partners (chauffeurs, chefs, hotels, security, etc.) to confirm services.
• Ensure partners uphold Company’s service standards and respond promptly to operational requests.
• Escalate service issues immediately to the Operations Lead with proper documentation.

Operational & Administrative Support:

• Provide daily operational support to the Operations Lead and Chief Host.
• Assist with vendor onboarding forms, NDAs, and SOP compliance.
• Compile weekly reports on client requests, completed services, and vendor performance.
• Support live events, Sorted activations, and VIP client visits as assigned.

Requirements & Qualifications

• OND / HND / B.Sc. in Business Administration, Hospitality, Communications, or related field.
• 1–3 years of experience in hospitality, customer service, travel, or lifestyle management (concierge experience preferred).
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and tech-savvy.
• Proficiency with Zoho, Google Workspace, WhatsApp Business, CRM tools, and digital chat systems.
• Comfortable managing multiple digital channels and client requests simultaneously.
• Strong interpersonal skills, calm under pressure, and always solution-driven.

Personality & Culture Fit:

• Confident, warm, and polished communicator.
• Enjoys multitasking and thrives in fast-paced luxury environments.
• Discreet and dependable — capable of managing high-profile clients with professionalism.
• Passionate about hospitality, problem-solving, and exceeding expectations.

Salary
N150,000 monthly