Complaint Response Mechanism Officer at Center for Advocacy, Transparency, and Accountability Initiative (CATAI)

Purpose

• This position main task is to monitor the implementation of educational activities of CATAI in schools and within the community of project implementation.
• S/he works under the supervision of the Community engagement officer.
• The complaint response mechanism supervises the work of incentive teachers and volunteers, including their capacity building.
• S/he is responsible for the quality and safeness of activities delivered in schools under his/her supervision, according to the mandate, commitments, and standards of the project. This position is a project based full-time.

Job Responsibilities

• Serve as complaint response desk/focal point for the project activities within the location.
• Provide information on referrals and ensure beneficiaries are provided with the adequate are.
• Assist partners to ensure an effective care plan is provided to refereed and registered cases after a comprehensive assessment.
• Serve as support to families, survivors and victims of GBV,SEA,and VAC.
• Ensure Regular communication with the other CRMworkers, protection, partner’s project partners, govt social workers and service providers as part of providing individual case management.
• Regularly attend protection meetings in the location to update on CATAI activities to other actors.
• Writing of report and submit weekly for easy tracking.
• Identify any challenges beneficiaries faced and work together with the team to achieve solutions.

Requirements

• University Degree in Education, Social Sciences, or a relevant field.
• At least 1 year of progressively responsible experience in education, case management or other related area, with a minimum of 1 year work experience with NGOs.
• Understanding of Hausa and Kanuri is an added advantage.
• Experience in facilitating activities with children, youth, parents and the community.
• Good command of English is essential, basic Hausa and Kanuri is of added value.
• Strong cross-cultural communication and resilience skills.
• Able to establish and maintain effective working relations with people of different cultural backgrounds.
• Good facilitation and capacity building skills.
• Analytical and computer skills including Word, Excel, Outlook and PowerPoint.
• Ability to work under pressure.