Community Manager at Salad Africa (Techstars 22)

About the job

• We are seeking a dedicated and motivated Community Manager to create, manage and maintain Salad’s brand voice and image among industry professionals

Key Responsibilities:

• Develop and implement strategies to grow and engage our online community across various social media platforms, forums, and other digital channels.
• Monitor community discussions, respond to inquiries, initiate and facilitate meaningful conversations.
• Encourage user-generated content and participation in discussions.
• Gather feedback from the community and provide insights to relevant teams, management, and stakeholders within the company.
• Conduct surveys and polls to understand community needs and preferences.
• Create and curate engaging content, including articles, blog posts, videos, and social media posts, to spark conversations within the community.
• Develop and enforce community guidelines to maintain a positive and respectful online environment.
• Moderate discussions and address any violations promptly and professionally.
• Collaborate with the marketing team to ensure content aligns with brand messaging and objectives and marketing initiatives.
• Liaise with cross-functional teams to stay updated on new products and features.
• Identify and nurture brand advocates within the community. Encourage and empower them to promote our brand and products.
• Recognize and celebrate community members who contribute positively.
• Participate in industry-specific social and corporate events and workshops.
• Plan and execute online events, campaigns, and challenges to increase engagement and brand awareness.
• Collaborate with cross-functional teams to ensure the success of community-related initiatives.

Requirements:

• Bachelor's degree in Marketing, a related field, or equivalent experience.
• Solid experience with B2B sales marketing.
• 3+ years’ experience in community management and marketing
• Experience working in the tech space
• Experience planning and hosting webinars
• Extensive knowledge of SEO, social media and web metrics and analytics
• Certifications in digital marketing, B2B sales marketing would be an added advantage.

Our Ideal Candidate:

• Outstanding written, oral, and organizational ability
• Excellent verbal communication skills
• Ability to drive and nurture conversations
• A creative, ability to create engaging and original content
• Attention to detail
• Good customer service skills
• Ability to stay up to date with changes and trends on msocial media
• Interpersonal skills
• Creative and collaborative
• Good problem-solving skills
• Critical thinker
• Flexible and can take initiative
• Energetic with a bubbly personality